1. Made-to-Order
Every made-to-order piece is created individually after order is confirmed. Therefore, we kindly ask that you review your selection, size, and any specifications carefully before completing your purchase.
Made-to-Order Terms & Conditions
Each made-to-order item is crafted individually, which makes it a little different from buying off the rack. Before placing your order, please take a moment to read the terms below so you know exactly what to expect.
2. Payment
Full payment is required to confirm your order. Production begins only once your payment has been received in full.
3. Production Time
Your piece will be made within two (2) weeks (14 days) from the date your payment is received. Should anything affect this timeline, we will be in touch with you directly to keep you informed.
4. Shipping
Once your piece is ready, it will be shipped to the address you provide. Shipping costs are not included in the item price and are paid separately by you, the customer. Please ensure your delivery details are complete and accurate, as we cannot be held responsible for delays or losses resulting from incorrect information.
5. Cancellations & Refunds
As each item is made specifically to order, all sales are final. Orders cannot be cancelled, changed, or refunded once payment has been made. We appreciate your understanding — this policy allows us to dedicate our full craftsmanship to your one-of-a-kind piece.
6. The Nature of Made-to-Order Pieces
Our garments are made with great care and attention to detail. As they are individually crafted, slight variations in finish or detail may occur and are a natural part of a handmade piece, not a defect.
7. Questions
If anything is unclear or you’d simply like to talk through your order before purchasing, we’d love to hear from you. Please reach out via our contact page — we’re always happy to help.
By completing your purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions.